SHIPPING POLICY | holisticheights

SHIPPING & HANDLING

Please confirm your shipping address before placing your order, especially if paying via Paypal.

ORDERS WILL BE PROCESSED WITHIN 10-15 BUSINESS DAYS THEN SHIPPED via USPS. PLEASE ALLOW AN ADDITIONAL 2-4 BUSINESS DAYS FOR USPS DOMESTIC SHIPPING.

Once your order is packed and shipped, you will receive an email with your tracking number.

We are unable to give refunds for orders that have been shipped and are delayed due to the USPS delays.

If you have not received your package and the tracking info states that your package has been delivered,

please contact your local post office for assistance or enter a Missing Mail/Lost Package request on USPS.com.

Holistic Heights is a privately owned and operated company, our items are currently handcrafted by Nadra-Rae in small quantities and not mass produced. Our practice allows our products to maintain their integrity.

* It is the customer’s responsibility to provide a valid shipping address at the time of purchase. If a discrepancy occurs, the order has to be cancelled by our office prior to the order being shipped and refunded, the customer can then reissue the order with the correct address.

If the original order has been shipped with a provided incorrect address, or another discrepancy, that order will have to be returned by USPS. The refund will be issued (minus the original shipping & handling) and then the new order can be issued by the customer and shipped with the correct address.

INTERNATIONAL ORDERS:

*Attention International customers, shipping, and handling will be charged separately. We will forward you a link including shipping & handling for payment after the order has been placed. International buyers are responsible for any customs and import taxes that may apply. Sellers aren't responsible for delays due to customs.

* It is the customer’s responsibility to provide us with a valid shipping address at the time of purchase. If a discrepancy occurs, the order has to be canceled by our office and reissued by the customer prior to the order being shipped. If the original order has been shipped, that order will have to be returned, the refund will be issue and then the new order can be shipped out with the correct address.

WHOLESALE DELIVERY & SHIPPING:

We're happy to offer wholesale prices for bulk orders of our products to qualified brick and mortar businesses.

To become a dealer of Holistic Heights products please fill out the form on our Contact Us page, or send an email to info@holisticheights.com.

Though your shipment will likely go out sooner, please allow up to 2 weeks for your wholesale order to ship. Shipping/handling charges will be calculated and added to your order total once your order has been weighed and is ready to ship.

Holistic Heights accepts no responsibility for any claims or advice provided by vendors and/or third parties.

All sales are final. No exchanges or returns accepted.